Show up prepared to answer detailed questions on the position, including those on airline scheduling, policies and safety procedures. Airline Contracts: Your host agency or consortium/franchise/co-op will most likely have private air contracts that allow for travel agent commissions on certain airlines. A high school diploma is necessary to get a job as a ticket agent, though a two year college degree is generally preferred. According to the Bureau of Labor Statistics, ticket agents receive an average salary of $34,760 (as of May 2010). Come prepared to interview: bring a resume and professional references and prepare a short statement as to why you are the best candidate. Typically, individuals without previous ticket agent experience will start at regional airlines and work their way up to a higher-paying major airline position. Airlines perform an extensive background check on all prospective ticket agents. Tickets: For tickets issued March 3 through March 31, 2020, customers will be permitted to change without paying a change fee to a flight of equal or lesser value for travel up to 24 months from the original ticket issue date. Ticket agents are required to wear identification and a uniform. If you have a current ticket purchased before April 17, 2020, for travel before March 31, 2021, your ticket … Other ticket agents may work at the gate collecting tickets. Ticket agents, also known as gate agents or customer service agents, sell tickets, book passengers and perform customer service duties for major and regional airlines. Ticketing agents need the equivalent of a high school diploma before being considered fo… An Airline Ticket Agent in your area makes on average $36,432 per year, or $843 (2%) more than the national average annual salary of $35,589. You will need to have basic math skills and will usually handle money for tickets. See salaries, compare reviews, easily apply, and get hired. Depending on the airline, the minimum age requirement varies from 18 to 20 years. Ticketing agents must display patience in stressful situations because traveling can bring out the worst in people. Most airlines have a minimum age requirement … The airline industry experienced its first boom in the early 1930s. The airline usually provides training for ticket agents. So, in summary, passenger service agents work to ensure customer satisfaction with an airline; are likely to see a decline in growth (-2% during the 2018-2028 decade); and make a median … 108 airline ticket agent jobs available. A high school diploma or equivalent is required. At times, they may have to lift baggage of 70 pounds or more. Some airlines require that you have some, or all, of the following attributes: • You can speak, to varying degrees, a second or third language • You have the ability to pass a criminal record check • Yo… You now have a good idea of what you'll be doing, and hopefully you’ve determined that you have the right personality traits and skills for this career…you're just about ready to start applying for jobs! Looking it growth of airline business one will be naturally motivated to start an airline ticket agency, if you are one among them then read this post to garner more knowledge on the subject. Education Requirements You must have a high school diploma or GED to be eligible for an airline customer service agent position. http://online.onetcenter.org/link/summary/43-4181.02, http://www.youngeagles.org/careers/airlines.asp, https://www.bls.gov/oes/current/oes434181.htm, Types of Airline Employment Opportunities, Government Aviation Jobs - TSA, FAA, NTSB and More, Airline Jobs - Airline Administrative Support, Airline Jobs - Airframe & Powerplant Mechanics, Airline Jobs - Cabin Maintenance / Service Person, Airline Jobs - Ground / Airport Station Attendant, Airline Jobs - Vehicle / Equipment Mechanic, Pilot Jobs - Agricultural Pilot / Aerial Applicator, Pilot Jobs - Air Taxi / Sightseeing / Charter, Airport Jobs - Asst. They must present a professional appearance and should have experience working with the public. A ticket agent job requires a great deal of flexibility as in busy airports staff may be required throughout the day and night. New airline ticket agent careers are added daily on SimplyHired.com. The airline usually provides training for ticket agents. A person or business is acting as an Airline Ticket Agent providing that they are meeting all of the following conditions: They have been appointed by an airline as that airline’s agent to sell seats on that airline… JetBlue offers flights to 90+ destinations with free inflight entertainment, free brand-name snacks and drinks, lots of legroom and award-winning service. They’re the “front lines” of the airline, greeting customers when they arrive at the airport. Because ticket agents work directly with passengers, airlines like to see a customer service and/or sales background … As transportation grew into a major industry over the years, the job of making reservations and selling tickets became a specialized occupation. The best ticketing agents can solve problems quickly and easily placate angry customers. Responsive employer. Review the scenarios below to determine waiver eligibility and/or change policy for your ticket. Elias Westnedge began writing in 2009. As you begin looking at job postings, you may notice that there are additional qualities that airlines look for in candidates. Job candidates should have excellent verbal and written communication skills. For tickets … They also handle airline ticket sales, reservation changes, and provide information on aircraft boarding, including bad news such as flight delays and cancellations. Some airlines require a minimum age of 18 or older. Survive the airline's new-hire probationary period. Benefits usually include paid vacation, dental and life insurance, sick leave, retirement plan, free or reduced airfare for employees and immediate family members. Possible payment forms are cash or credit card. When passengers need special assistance, it may fall to the ticket agent to take care of them. Training. Ticket agents, also known as gate agents or customer service agents, sell tickets, book passengers and perform customer service duties for major and regional airlines. Since the earliest days of commercial passenger transportation (by boat or stagecoach), someone has been responsible for making sure that space is available and that everyone on board pays the proper fare. Attend an airline "open house" or hiring event. Basic computer skills and experience in customer service are usually necessary and some airlines may require experience with a foreign language. Not every domestic or international ticket … Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. $13.51 … You must pay the airline a fee in order to obtain an airplane ticket. This offer includes Basic Economy fares and AAdvantage ® award tickets. Airline customer service agents make sure passengers and their luggage safely board the right aircraft at the right time. Any criminal history could disqualify you from the position. These professionals must have the ability to deal with high-stress and fast-changing conditions, and must also have the ability to effectively communicate with customers. Pass the airline's aptitude test. This period, which typically lasts 90 days, allows the airline to evaluate you and decide whether to keep you employed as a ticket agent. His work appears on various websites, covering aviation, sales, grants, business and consumer finance. For example, an airline cannot preselect optional services such as on-board Wi-Fi, … Some airlines require a minimum age of 18 or older. At the time of ticketing, American Airlines Ticket Redemption agents will e-ticket all free travel itineraries on American Airlines or American Eagle using a credit card, in the name of the passenger or Corporate … An airline is also required to clearly and fully disclose this rule to you on its website and verbally through reservation agents or customer service agents upon request. Keep in mind that if an airline … Pittsburgh, PA 15231. Ticket agents work at an airline’s ticket or baggage counter. Airlines hold these events to hire front-line personnel, including gate agents. There may also be travel benefits associated with this job. Working in the airline industry is exciting, and many enjoy working with the public, especially in a role where they have the opportunity to help others. The low-stress way to find your next airline ticket agent job opportunity is on SimplyHired. Reservation agents make and confirm travel arrangements for passengers … Some ticket agents work at the airline’s offices off-site of the airport. Because of the types of situations that can come up on a ticket agent’s shift, dealing well with sometimes impatient or angry customers can be a big part of the job. Trego/Dugan Aviation 3.3. Salary and Benefits. By the end of that decade, … How to Become an Airline Gate Agent: 10 Steps (with Pictures) These professionals … Reservation and ticket agents are employed by airlines, bus companies, railroads, and cruise lines to help customers in several ways. Job Posting Informantion. Most travel companies require their ticketing agents to be well-groomed and well-dressed. Before hiring (often at the open house), many airlines require ticket agents to pass a test on aviation knowledge, mathematical skill and customer service procedures. Find out all about this major event in the world of aviation. The refund/reservation requirement for airlines does not apply to tickets booked through online travel agencies, travel agents, or other third-party agents. Pass the airline's ticket agent training program, which is typically a several-week intensive training session on aviation regulations, aircraft safety and airline scheduling software. Westnedge holds a Bachelor of Science in aviation. There are over 108 airline ticket agent … Keep in mind: You may owe any difference in ticket … A ticket agent may work for an airline, checking in passengers and facilitating the boarding process. Depending on the airline’s size, ticket agents may work at all of the above locations. Change fee policies are based on your ticket purchase date and when you plan to travel. They check in luggage and make seat assignments. ranks number 1 out of 50 states nationwide for Airline Ticket Agent … Ticket agent applicants should be high school graduates or equivalent (some airports will require a college degree), and be at least 18 years old. Contact your travel agent, broker, or the airline to ask a customer service representative if your tickets are transferrable if you are unsure. However, these agents are free to … This means agents … IATA's 76th Annual General Meeting (AGM) was held on 24 November 2020. Because people travel at all times, ticketing agents should expect to work at any hour, including nights, weekends and holidays. Repository of airlines voucher and ticket exchange policies - allowing you to process vouchers and ticket exchange information from each participating airline in a timely manner. Airline customer service agent Alternative titles for this job include . An airline ticket agency provides various types of services from booking airline ticket… Because planes fly at all hours, airlines need ticket agents to work around the clock and that can mean night, weekend, and holiday shifts. Pass the airline's second-round interview, if any. Bureau of Labor Statistics: Air Transportation. Payment. Additionally, ticket agents receive free flight passes for the airlines at which they are employed. X Research source If your ticket is non-transferrable, that will usually be printed directly on the ticket. $13.51 per hour, $28,100 per year (http://online.onetcenter.org/link/summary/43-4181.02), $10-$22 per hour (http://www.youngeagles.org/careers/airlines.asp), Reservation and transportation ticket agents and travel clerks: $36,280 (https://www.bls.gov/oes/current/oes434181.htm). From $12 an hour. This is an entry-level job, and any necessary training will be provided for by the airline. Easily apply. 2. For any new tickets booked between March 1, 2020 and December 31, 2020, we’re expanding our offer to waive change fees for all dates, regardless of fare type or itinerary. In some cases, an airline may prefer people with a customer service or sales background. Processing Customers tickets, checking baggage, monitoring carry … Airline Ticket Agents are not required to hold ATOLs. Airlines and ticket agents are prohibited from automatically including optional services in the ticket price. Requirements. Airport Manager /Deputy Director of Aviation, Airport Jobs - Airport Engineer / Planner, Airport Jobs - Concessions / Airport Food Service, Airport Jobs - Airport Guide / Ambassador, Airport Jobs - Airport Custodians / Serviceperson, Airport Jobs - Fixed Based Operator Lineperson, Airport Jobs - Fixed Base Operator (FBO) Manager, Government Jobs - Federal Aviation Administration, Government Jobs - Transportation Security Administration, Government Jobs - National Transportation Safety Board, Government Jobs - Bureau of Land Management, Airline Industry Work - Questions and Answers, Are you an Employer? A high school diploma or equivalent is required. Airline Customer Service Agent.